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Frequently Asked Questions
How does my library participate?
Benefits to your library users
- Provide library service beyond your library hours
- Meet your library users online when they need search help
- Offer statewide support for your library users' information needs
Benefits to your library
- Enjoy a higher profile in your community and the state
- Be part of an innovative and popular statewide collaboration
- Reach new library users
- Add another reference point for higher use statistics
Benefits to your staff
- Offer cutting-edge reference skills for library staff members
- Improve staff reference skills through training, mentoring, and collaboration
- Connect with hundreds of reference staff throughout Pennsylvania
- Get access to subject experts for those challenging question
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Join Ask Here PA
What are the key dates?
- The trial period which began on July 17, 2006 was successfully completed on September 5.
- Statewide implementation began on September 6, 2006.
- Ask Here PA is now available 24 hours per day, 7 days per week
Benefits to Participating Libraries
- Add a new library service in a cost effective way
- Manage all of your reference (live chat, telephone, e-mail. and in-person) using the QuestionPoint question management tool
- Be part of an innovative and popular service
- Reach new patrons and improve service to current patrons
- Add a new reference statistic that counts in online times
- Staff will be trained on a cutting edge service
- Participating libraries will be provided with a unique interface to the service that captures local use statistics via links provided from your web site
- Provided with a completely customizable e-mail submission form and full online reference management system
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